Service Packages
OptoFidelity offers four distinct service levels designed to meet our customers' diverse requirements. These levels range from basic support to high-priority, fast-response services for critical systems. Additionally, our service levels can be tailored to meet specific customers' needs.
Benefits of OptoFidelity’s Service Level Agreements
Cost Predictability
Fixed yearly fees cover a range of services, helping you budget effectively.
Priority
Get faster response and resolution times with dedicated support based on your chosen service level.
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Insurance
Like an extended warranty, our SLA provides regular system check-ups and preventive maintenance.
Optimization
Free your internal team to focus on core activities, enhancing operational efficiency.
Remote Support
We provide focused and effective remote support to address your system issues.
Whether you need an initial diagnosis, troubleshooting, or temporary and permanent fixes, our team is just a click or call away.
Preventive Maintenance
Our preventive maintenance programs are designed to keep your systems running smoothly.
Scheduled check-ups and upkeep prevent downtime and ensure operational effectiveness.
Corrective Maintenance
Our Corrective Maintenance services are designed to provide on-site support, ensuring that any issues affecting your systems are promptly addressed.
The service level you choose defines the response time and scope of work, offering flexibility and assurance.
Software Maintenance
Our services in software maintenance guarantee the sustained peak performance of your systems. Benefit from regular updates, expert troubleshooting, and seamless integration tailored for efficiency.
Retrofits
Our upgrades, extensions, and modernization services enhance the longevity of your systems.
Seamlessly integrate the latest features, extend capabilities, and modernize your technology.
Training
Our expert-led sessions help your team to master system functionalities, measurement techniques, and troubleshooting.
We tailor the training from beginners to advanced users to elevate proficiency and boost operational efficiency.
Spare Parts
Our spare part services are tailored to complement your selected service level, ensuring that essential components are readily available for both preventive and corrective maintenance.
Optics Recalibration
Recalibration ensures that your instruments consistently deliver precise, actionable results.
Our comprehensive calibration process minimizes downtime, extends the lifespan of your equipment, and guarantees that every measurement is accurate and meaningful.